What are your rules in terms of hygiene and sanitation?
All our meats are processed in a factory in Quebec under constantly inspection of a team of MAPAQ inspectors and veterinarians. This guarantees a high level of quality control and our fully compliance with hygiene and food safety rules
This quality assurance is reinforced by our compliance with the HACCP standard, which is the international reference standard in the food industry.
How do you respect the cold chain requirements?
At the factory, our meats are stored in large cold-rooms whose temperatures are controlled twenty-four seven (the system is secured by its connection to an alarm system). The delivery service to your home is done by ourselves. We can thus guarantee the total respect of the cold chain from our plant to your home.
How do I ensure the security and protection of my personal information?
The security and protection of your personal information is very important for us. This is one of the reasons that made us choose Shopify as the technical platform for our online sales website. Shopify is a recognized major player of e-commerce platforms. They obviously have a high-level policy of customers information security
Viandeengros.com is committed to use your personal information only to ensure the online commercial transactions of our sales. No information from our customers will be communicated to anyone.
How do you ensure payment security?
The online payment service is provided by Shopify which ensures that all transactions are secured for your online payments on our site.
What are the accepted means of payment?
Payments can be made with VISA, Mastercard or American Express.
What are product taxes?
As zero-rated basic grocery, meats are not taxable (they are taxed at 0%).
Taxes are only applicable on delivery fee (for orders under 50$) and kitchenware products. Rate are 5% for GST/HST and 9.975% for QST.
How do you do to propose such competitive prices?
With our whole infrastructure, we provide all services related to yours orders (supply, meat processing, order preparation and delivery to your home with our refrigerated trucks). By mastering all operations, we can master and optimize all costs. There are no losses, and our dear customers take advantage of it to have competitive prices.
By buying whole pieces of butchery, you benefit from the effect of volume and excellent prices. You can prepare these pieces at your convenience with an extremely minimal effort to cut them (in steak, cubes, etc.). We can also, in option, provide you this cutting service with a small fee.
Is there a way to get a subscription to receive meat regularly?
This type of subscription could be done. Our sales team will enjoy studying all your specific requests and to serve you as best they can. Feel free to contact them to arrange a subscription agreement at the best possible cost
Where do your meat come from?
All our meats come from producers in Quebec. They are produced in a factory with a permanent control of the MAPAQ and which fulfils the HACCP standard.
Can you trace the origin of your meats?
We have a total traceability system from the producer to your plate. This mastery allows us to know exactly the producer, the date of production, the customer and the date of delivery.
Are your veals certified?
We only market Quebec certified grain-fed veals.
How do you ensure the freshness of the meat?
Mastery of all levels of our process makes it possible to control the origin of our meat, the date of production and the state of our stock. Our proper handling of our products and our high volume ensure the freshness of our meat.
In what packaging are the meats delivered?
All our meats are fresh and vacuum packed. They are complete butcher pieces that you can cut out as you like to make steaks, cubes, etc. You can cook them fresh or freeze them for later. In this form, the unit cost will be considerably cheaper than the unit purchase. Please note that we also offer the optional steak or cube cutting service before vacuuming.Specifically, whole lambs are cut into 3 or 4 pieces, packed and put in a box.Specifically, minced meat is packaged in sachets.
What are your delivery areas?
For the time being, we only provide delivery in the Montreal region and the major cities of the Mauricie (Quebec City will be covered soon) following the schedule below:
South Shore (Longueuil, Saint-Lambert, Brossard, La Prairie, Candiac, Sainte-Catherine, Delson): Tuesday
Montreal zone 1 (putting the districts): Wednesday
Montreal zone 2 (putting the districts): Thursday
Montreal zone 3 (putting the neighborhoods): Friday
All deliveries are made in the evening from 17:00.
When will I be delivered?
Your order will be delivered on the delivery day corresponding to your area of residence if you place your order before 11:00 AM the day before. Example: if the delivery day corresponding to your area of residence is Thursday, you will be delivered on Thursday at the end of the day if you placed your order before Wednesday 11:00 AM.
What information do I receive for deliveries?
To inform you, we always send you an e-mail to confirm the date of your delivery after your order. A reminder will also be sent to you the day before your delivery. On the day of delivery, a message (by email and / or SMS on your cell phone) will be sent when the driver is on the way to your home.
What are the shipping costs?
No shipping fees are charged for orders over $ 50. For an order below this price, a $ 10 fee is charged
How do you ensure the cold chain?
All our deliveries are provided by our own trucks with a refrigeration system. From the processing plant to your home, we guarantee full respect of the cold chain.
How is the delivery?
From our quality policy, your presence is required at the time of delivery.From the truck, the meat is transported in a refrigerated bag. Our delivery service unpacks your order and verifies with you the accuracy of the order and the quality of the meat.
What happen if I am not at home at delivery?
Your presence is required at the time of delivery. Unfortunately, the delivery man brings back the order and a $ 10 delivery fee is charged