General

How are your rules in terms of hygiene and sanitation?

All our meats are processed in a factory in Quebec which is constantly controlled by a team of inspectors and veterinarians of the MAPAQ. This guarantees a systematic quality control of the first order and full respect of the rules of hygiene and food safety rules

This guarantee of quality is reinforced by our compliance with the HACCP which is the international reference standard for the

How do you respect the cold chain requirements?

At the factory, our meats are stored in large cold rooms whose temperatures are controlled 24 hours a hour (the system is secured by its connection to an alarm system). We even provide the delivery service, thus ensuring the total respect of the cold chain of our factory to your home.

How do I ensure the security and protection of my personal information?

The security and protection of your personal information is very important to us. This is one of the reasons why we have chosen Shopify as the technical platform for our online store. Shopify is a major and recognised player in the field of e-commerce platforms, with substantial means of securing information.

Viande En Gros is committed to using your personal information only for the purpose of conducting commercial sales transactions. No customer information will be shared with anyone else.

How do you ensure payment security?

The online payment service is provided by Shopify which ensures that all transactions are secured for your online payments on our website.

What are the accepted means of payment?

Payments can be made with the following cards Visa, MasterCard or American Express.

What are product taxes?

Basic food products such as meat are zero-rated. So there will be no tax to pay.

Taxes are only applicable on kitchen accessories. The rates are 5% for GST/HST and 9,975% for QST.

How do you propose such competitive prices?

With our infrastructure, we ensure by ourselves all the services, ranging from supply to delivery to your home with our refrigerated trucks, through processing and preparation of orders. By controlling all the operations, we can reduce and optimize all the costs. There are no losses, and our dear customers take advantage of it to have competitive prices.

In addition, by buying whole butcher's cuts, you benefit from the volume effect and excellent prices. You can prepare these cuts to your liking with very little effort to cut them up (into steaks, cubes, etc.). We can also provide this cutting service as an option for a small fee. 

Is there a way to get a subscription to receive meat regularly?

This type of subscription is possible. Our sales team is there to listen to your specific requests and serve you best. You can contact them to agree on a subscription agreement at the best possible cost.

Products

Where did your meat come from?

All our meats come from producers in Quebec. They are produced in a factory with a permanent control of the MAPAQ and which fulfils the HACCP standard.

Can you trace the origin of your meat?

We have a total traceability system from the producer to your plate. This mastery allows us to know exactly the producer, the date of production, the customer and the date of delivery.

Are your veals certified?

We only market veal Quebec Grain Calf Certified.

How do you make the Freshness meat?

We master all the levels of our process. This allows us to control the origin of our meats, the date of production and the condition of our stock. Our proper management of the turnover of our products and our high volume assure us the freshness of our meats.

In what packaging are the meats delivered?

All our meats are fresh and vacuum-packed. They come in the form of complete butcher's cuts, which you can cut to your liking to make steaks, cubes and so on. You can also

Specifically, whole lambs are delivered cut into 3 or 4 pieces, packaged and put in a box.

Specifically, grounded meat is packaged in bags.